Cost-effective User Centred Design

Recommended methods: 10. Feedback from use

Techniques for collecting user feedback include use of the SUMI questionnaire to survey user satisfaction, analysis of help desk calls, and observing users.

Methods
Basic
Recommended
Specialised methods
Satisfaction questionnaires
Web site design
Instructional systems design
List of methods
Integration with development
Case studies
Resources
About TRUMP

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