Integrating UCD with development

Introducing User Centred Design: organisational issues

• Guidelines for introducing UCD
• Inland Revenue/EDS organisational issues case study
• Israel Aircraft Industries organisational issues case study

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Justifying User Centred Design: the cost benefits

The benefits of user centred design

• Guidelines for calculating cost benefits
• Inland Revenue/EDS case study of cost benefits
• Israel Aircraft Industries case study of cost benefits

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Usability maturity assessment

• Guidelines for assessing usability maturity
• Case studies of usability maturity assessment for IR/EDS and IAI

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Selecting and tailoring methods to individual needs

Guidelines for selecting and tailoring methods

Which methods were used and why

• Inland Revenue/EDS case study of choice of methods
  
• Israel Aircraft Industries case study of choice of methods

Experience with specific methods

• Inland Revenue/EDS case study of experience with methods
• Israel Aircraft Industries case study of experience with methods

Methods for assuring usability.

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