The usability maturity of each organisation was assessed to identify which user-centred methods were needed. The methods were applied in trial projects over a 12 month period. In both cases the results were judged to be highly beneficial and cost effective, and the selected methods are now being formally incorporated into the organizations' development processes.
Usability maturity assessment case studies
Inland Revenue/EDSInland Revenue provides data processing to support 60,000 staff in more than 600 local offices, and for tax and tax credit projects uses a well-defined rapid application design (RAD) methodology in conjunction with one of its main IT suppliers EDS.
Israel Aircraft Industries
IAI LAHAV division has a group of about 100 people developing aircraft avionics and uses a well-established development methodology, but their process for specifying operational requirements is not supported by any specific methods and techniques.
- Introducing UCD: organisational issues
- Justifying UCD: cost benefits
- Which methods were used and why
- Experience with specific methods
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