TRUMP Cost-effective User Centred Design

Cost effective User Centred Design

This site describes simple user-centred methods recommended by the TRUMP project to improve the usability of end products and systems. The basic methods are:

System lifecycle
Figure 1: System Lifecycle

The approach has been developed by Serco Usability Services in conjunction with the Inland Revenue and EDS in the UK and Israel Aircraft Industries in Israel.


Basic and recommended methods, benefits, methods for web site design, instructional design, integrating methods with development, and usability assurance.

Case studies

Two case studies for Inland Revenue/EDS and Israel Aircraft Industries.


Books, standards and presentations.


Comprehensive information on methods, resources, who's who, education and training.

Usability requirements

How to specify, test and report usability requirements as part of a contractual relationship between a supplier and acquirer (PRUE project).


Background to the TRUMP project.

Copyright © 2002 Serco Ltd. Reproduction permitted provided the source is acknowledged.