General Knowledge

The knowledge possessed by the user which is not directly connected to the product, the task, or IT, but which results from living and working in a particular organisation or culture. This type of knowledge is not generally taught or learned in a formal manner, nor does it exist in written form, but is passed between individuals informally, and is absorbed over a period of time. This knowledge may be attributable to membership of a cultural, religious, national, regional, social or organisational group.